Returns Policy

Our returns policy is based on the following conditions:

• To fall within the money back guarantee, goods must be returned within 30 days of receipt.
• Goods must be returned in original undamaged, packaging (where possible) with all of the original contents enclosed and properly packed.
• Goods must be in a ‘good as new’ undamaged, unmarked condition.
• Any goods being returned that are lost or damaged in transit will not be refunded by SolarGo2.
• All goods being returned should be sent by recorded delivery or a reputable carrier or a certificate of postage obtained giving you security to claim in the event of loss or damage. We will not be responsible for the costs of returning goods.
• On receipt of goods received under the above conditions, a refund will be issued minus a 15% surcharge covering restocking costs. All products carry our own and manufacturers guarantees and none of these are affected by any of the above.
• All goods being returned must be accompanied by relevant paperwork to indicate details of purchase along with any other contact information.

SolarGo2
Unit A5,
Northway Trading Estate, Northway Lane,
Tewkesbury,
GL20 8JH